FAQ

​No, all children must be accompanied by an Adult. Adults must interact with or keep in visual contact with their child(ren) at all times. We require 1 adult for every 6 children in your care.

​Yes. The Liability Waiver must be electronically acknowledged when a daily pass or membership is purchased through our online system. Your transaction will not be complete without acknowledging the online waiver. The Adult who completes the purchase acknowledges the waiver on behalf of the child(ren) attending with the adult, even when not part of their own family.

​Each child entering our space must be paid for. Sharing your entrance code with others, specifically unpaid persons, is STRICTLY PROHIBITED. If the entrance code is shared, the person who purchased the entrance code will be financially and legally responsible for all children who enter with that entrance code (unpaid guests will be charged an entrance fee and a penalty charge for each child entering). Persons may be subject to random receipt/membership verification once inside the space.

The outer door to our facility is open from 7:30am-9:00pm every day. The inner door is always locked. To enter our facility you must purchase an entrance code. We suggest you purchase online before you arrive. There is also a computer in our entry. You must enter your code into the keypad to enter our space.
All activity is monitored by cameras throughout the space. We will be able to see a live feed at all times. If you have any concerns/questions, please contact us.

​We follow the standard sick policy of our local area schools. If your child has a fever of 100 degrees or more, has vomited or had diarrhea in the last 24 hours, or has a rash which you do not know the cause of, please keep your child at home, and/or check with your physician or clinic.
We ask that you keep your sick children at home to recover. If you have already purchased a pass to play today, we can help you reschedule for a better time. Please contact us. Thank you for your adherence to this policy for everyone’s safety and well-being.

​We very carefully follow the Indoor Play Area Maintenance & Sanitation guidelines published by the Minnesota Department of Health. We are dedicated to doing our part to keep the facility clean and sanitized for our families. We ask you to work with us to keep our space as healthy and safe as possible. Please utilize the first aid, spill center & biological clean kits if needed and report unsafe equipment, spills, biological incidents or hazards immediately. We ask that adults accompany young children in the restroom.

Take reasonable action to solve the problem if necessary.  Immediately report the issue to  the owners at hello@inneractiveplayground.com. Provide the following information:

• Date & Time
• Location of broken equipment or hazard
• Your name, email and phone number

Please use the cleaning supplies provided to clean and sanitize the area the best that you can. Please call us or email at Hello@InnerActivePlayground.com to give us a detailed report of the incident so we can do a thorough sanitizing.
If you do not clean up after your child you may be sent a bill for cleaning, and/or be prohibited from returning.

An adult should call 9-1-1 from their cell phone  and assign an adult to let First Responders in the front door.  
Call Stacy or Ted Anderson (owners) at  612-567-1004  as soon as possible to report the incident or email at Hello@InnerActivePlayground.com. Include the following information:

• Date and time of incident
• Location of incident (sport court, playground, jumper, cafeteria, etc)
• Your name, email, and phone number
• Name/age of injured person(s)
• Brief description of incident

​We have installed safety outlets throughout the park. The spring-loaded shutter system in the outlet only allows electricity to flow when equal pressure is applied simultaneously to both shutters such as when an electrical plug is inserted.

No, we do not offer discount codes. We keep everything priced as low as we can, so everybody can enjoy InnerActive! Our monthly and yearly memberships are priced aggressively for families with multiple children, check them out here.

We’re happy to apply the value of your day pass toward a membership for new guests who have not previously been members. To complete the upgrade, please purchase your membership on the same day as your day pass.

Once you’ve purchased your membership, simply email us your receipt, and we will apply the value of your day pass as a credit toward your Month 2 membership renewal fee.

Yes, we offer discounts on monthly or annual memberships. Please contact us to receive a code to access the discounted pricing.

Yes we do! Please click here for all the details.

Yes we do! Group discounts are available for groups of 20 or larger. The cost is $9.00/child, adults are free. We require 1 adult for every 6 children in your group. Please visit our field trips page to book your visit.

Yes, please complete the form on our donations page. We will respond by email if we are able to offer a donation.

If you are visiting InnerActive with ONLY a child under the age of one (0-11 months old), you must purchase a day pass for that child. If you are entering the space with older siblings as well, your infant (0-11 months old) is free, and welcome to enter under your paid code for the older children. [If your child is old enough to walk and enjoy our space, a pass should be purchased for their visit]

Yes we do! Group discounts are available Monday-Friday from 7:30am-3:30pm for groups of 20 or larger. The cost is $9.00/child, adults are free. We require 1 adult for every 6 children in your group. Please visit our field trips page to book your visit.
Quantity discounts are not available in conjunction with our party room rentals.

Yes you can! A room reservation is required to have a party at InnerActive – please visit our Parties page for full details.

No.  We do not allow large gatherings or parties in our cafeteria. A room reservation is required to host an event at InnerActive.  Our cafeteria has a limited amount of space, and we want to ensure there is space for ALL of our guests to have a snack or quick meal. We ask that tables are not grouped together, and that when you are finished eating you store your items in a cubby so the next guest can use the space!
Groups who decide to host a party in our cafeteria will be asked to break down their event, and  will have a $175 fee added to their entrance purchase.  All rules/fines in place for parties will apply to the hosted event in the cafeteria.
To eliminate confusion, a  party is defined as having any of the following items (including, but not limited to):

• Gifts
• Party favors
• Balloons
• Cake or cupcakes
• Decorations or accessories (including tablecloths & paper products)
  **​Violation is at the discretion of the owners or employee on site.

Your group of 10+ children is welcome to visit as a group for play, but no party components can be brought to InnerActive. This means there is no gathering in our cafeteria area or party rooms, no food, no decorations, and no gifts. If any of these components are brought onsite your group will be charged the $175 fee for hosting a party at InnerActive in addition to your entrance passes.
Groups can visit at any time during our open hours, the cost will be $12/child and 1 adult per child is permitted entrance with your group code. The names of all children and adults who will be in attendance must be received at least 24 hours in advance by completing our online liability waiver.

This charge will be only be on your initial month of your purchase, and will cover all administrative costs from setup to cancellation of your membership. This is charged upon the purchase of your membership, but will not be reflected in any renewal charges. If a membership is cancelled and restarted, the fee will be charged for the new membership.

Our month to month membership is a recurring membership. Your membership will automatically renew 1 month from your day of purchase, and on the same day every month until you choose to cancel.  You are able to cancel anytime through your   membership account.

To cancel your membership, please login to your membership account (Mounds View). Once logged in you will be able cancel your membership by clicking on the cancel membership icon, this is located near the top right of the page where your active membership details are shown. For more detailed instructions and illustrations, please visit our membership cancellation page.

We can assist you with this! Please reach out to us to change the number of children on your membership. This can only be accomplished at the beginning/end of your billable month. We are not able to make changes mid-month and pro-rate your billing.

You must login to your membership account and cancel your membership prior to your next renewal date. For more detailed instructions and illustrations, please visit our membership cancellation page.
Once you have completed your cancellation, it will show on your membership page that the membership has been cancelled.
We understand that mistakes happen, but need to be made aware of any issues with your membership billing in a timely fashion as we are only able to refund a maximum of three months of membership dues.

Please check the spam folder in your email, each code is sent immediately upon purchase. You can also login to your membership account (Minnetonka or Mounds View) to view any active entrance codes.

Please login to your membership account (Minnetonka or Mounds View) to view any active entrance codes.

Entrance codes and all the information you need for your party is sent within 72 hours of booking. Please check your email and spam folder for an email with subject InnerActive Party Rules and Entrance.

1. Please try your code again. Make sure to hit #.
2. Check your email to ensure the code you are entering is correct.
3. Is the date you purchased your code for the correct date?
​4. Contact us for further help.

We are happy to adjust the date on your day pass one time, as long as we hear from you within 24 hours so we can verify usage.